Forwarding Company: Understanding What They Do


Big companies need a supply for their businesses, and they are the number one users of freight forwarding. A forwarding company in Singapore helps distribute goods through different shipping lines like aeroplanes, vessels, trucks, and more. In-land transportation is usually through vans. Here are the things that you need to know and remember when getting this service.


A freight forwarding company in Singapore has many jobs. Aside from forwarding goods from one place to another, they also ensure the safety and quality of the item. These are necessary factors you must look for in a forwarding company.


Rating and reviews have an impact on businesses, no matter what it is. People nowadays depend on what they see or read on the internet, and bad reviews could impact. The same thing goes for a forwarding company. Reviews reflect your service. It is how people see it.


Customer service is one of the things that you need to look for in a freight forwarding company. They will be the first people to answer your questions and concerns about the service. You could ask them about what the company is, their services, and how you could avail it.


A forwarding company also experiences issues. Here are some of the problems that a freight forwarding company might encounter that could affect their business and services:

  • Technology – they must use technology to ensure that they could level on it today. The forwarding company could use it for tracking systems, communication, and vehicles.
  • Regulations – countries have different regulations, and the freight forwarding company must follow them. The rules that they need to obey concern the fees and laws of the country.
  • Environment – issues in the environment could also affect the operations of the forwarding company. They might encounter oil spills and air pollution. Sadly, it is something that they could not prevent.
  • Fuel – if there are changes in the fuel price, the fees are the first affected. It plays a role in the business, and it is what makes it running.
  • Economy – not all people notice it, but all businesses are affected by the changing economy. And, the freight forwarding company is not an exemption. The inflation and trade wars could affect the cost of their services.

If you are affected by some of these issues, a shipping agent in Singapore will help you with your goods to be safe, especially on their transfer and documentation.


Look for a forwarding company that has partners and associates to improve its services. They could get help when it comes to management services and advice. Their connections to other companies will also prove that they are trusted and reliable.


An insurance policy will be your tool if there is something wrong with your goods. If you receive your items with damaged or missing items, you will use the insurance policy of the freight forwarding company. With this, they will cover the expenses or anything that would help resolve the mistake if proven that it is their fault.


Look for a freight forwarding company that has good management. It does not only apply to their clients but their employees as well. You will see how reliable they are by knowing what their previous clients and workers experienced from them.


Tight security is one of the things that you should look for in a forwarding company. They must know how to secure the packages and check if other people act suspiciously. Security maintenance is also a requirement in guaranteeing the goods.


Look for a freight forwarding company that provides fair rates and pricing on its services. The same thing goes with a shipping agent. Their rates would depend on various factors like economy, fuel, and country regulations, so you also need to watch for it.

The job of a forwarding company is not easy. There are many things that they need to consider to ensure the safety of the goods in their possession. As a client, you must have the patience, knowing the problems they could face.



A freight forwarding company does not effortlessly accept clients, especially when they fail to prove their legitimacy. If the goods are not suitable for transport, the company has the right to decline them. So, if you need their service but are doubtful, here are four reasons why you should trust a forwarding company:


A freight forwarding company would ask for requirements, details, and information. You need to submit them to ensure that the goods are legal. If there are issues with it, it could be blamed on them and risk their name. Some of the things they would need are the following:

  • Hazardous Cargo Declaration
  • Letter of Credit
  • Certificate of Origin
  • Insurance
  • Packing list

You must acknowledge and submit these requirements to get the services of a forwarding company. Always remember that they have the right to decline.


Getting the services of a shipping agent will help you and your busy schedule. You do not need to process documents and transactions because they are the ones who are going to do it. They would also update you on what you need or on the tracking of your goods.


A freight forwarding company has many resources that could help in transporting and receiving your package. They could also focus on the things that require the immediate attention of the client.


Receiving and transporting goods could be risky, but the forwarding company would do it. Some of the risks they could experience are cargo and goods damage, reroutes, cargo abandonment, and money loss.

Trust is hard to give because it is also hard to earn. These are only some of the reasons why you should trust a forwarding company and a shipping agent. They could do lots of services for their clients.

If you are looking for a freight forwarding company in Singapore, visit Star Concord’s website. You could check all the services they offer for their clients.